Emergency Call Outs
When the electrics go wrong, we are always here for emergency call outs to help fix the issue.
WHAT AN EMERGENCY CALL OUT INVOLVES.
A tripping circuit, a dead socket, a burning smell: electrical faults need dealing with carefully. The first step is to make things safe, the second to find the cause, and the third to decide what is needed to put it right.
We will explain what we have found, what the safe options are and what each involves, before work that goes beyond making things safe.
What a typical job covers
Making safe
- Isolating the faulty circuit
- Checking nothing else is affected
- Advising what can safely stay in use
- Taking steps to prevent further damage
Finding the cause
- Testing the circuit and its protective device
- Checking fittings and connections
- Tracing the fault to its source
- Explaining what we find
Repair
- Repairing or replacing the failed part
- Testing again before the power goes back on
- Advising on any related weaknesses
- Providing paperwork where the work requires it
Choices you will be asked to make
Safe now, repair later
Where a full repair needs parts or a longer visit, we make the circuit safe and agree the next step.
Repair on the day
Where the fault is clear and parts are to hand, we fix it properly in one visit.
Follow-up inspection
If a fault suggests a wider problem, we may recommend an inspection of the installation.
While you wait
- Switch off the affected circuit at the consumer unit if you can do so safely
- Do not use sockets or fittings that look damaged or smell burnt
- Note what was running when the fault happened
- Keep children and pets away from the affected area
How it works
Tell us what needs doing
A fault, an upgrade, a new circuit or a full rewire. Describe it, send a photo of the consumer unit if you can, and tell us the address.
We look at the installation
We check what is there now, what the job needs and anything that affects it, so the quote reflects the real work.
A written quote
It sets out the work and what is included, so you know exactly what you are agreeing to.
Installed, tested and explained
We do the work, test it, tell you what we have done and explain any paperwork that applies to the job.
Questions about emergency call outs
Switch off at the consumer unit if it is safe to do so and keep away from the area. If there is a fire or immediate danger, call 999.
Other services
Need an emergency call out?
Get in touch with Mason Electrical and tell us what you need.